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Next Generation Vendor Information Portal (VIP)
The Next Generation Vendor Information Portal (VIP) is live! State of Florida solicitations are now advertised in Next Gen VIP at The Vendor Bid System now only serves as a historical record of advertisement information posted prior to March 28, 2022.
For training materials and more information on the Next Gen MyFloridaMarketPlace project, visit our webpage at

Advertisement Detail

Agency for Health Care Administration
Invitation to Negotiate
Unified Operations Center Solution
Advertisement Number: AHCA ITN 001-21/22
Version Number: 003
Advertisement Begin Date/Time: 07/12/2021 - 08:00 A.M.
Advertisement End Date/Time: 03/31/2022 - 08:00 A.M.

Mod: 11-24-2021 02:07:08
Last Edit: Wednesday, November 24, 2021 at 02:08:25 P.M.

43231501 Helpdesk or call center software
43231515 Mailing and shipping software
43232400 Development software
43232500 Educational or reference software
43233500 Information exchange software
43233501 Electronic mail software
80141800 Mailing services
81111500 Software or hardware engineering
81161700 Telecommunication Services
83111507 Call centre bureau services
83112200 Enhanced telecommunications services

11/24/2021 - Addendum No. 2 is hereby added to modify the ITN and provide answers to Round 2 questions submitted by vendors. Additionally, updated versions of the following documents have been posted to the AHCA website listed in the ITN: Attachment A, Exhibit A-3-a, Required Certifications and Statements; Attachment A, Exhibit A-5-A, Cost Proposal; Attachment A, Exhibit A-5-b, Detailed Budget; and Attachment A, Exhibit A-6, Summary of Respondent Commitments. These versions contain corrected document protections and updated formatting to allow vendors to respond in the applicable sections. No material modifications were made to these documents.

9/3/2021 - The protest has been resolved and the Notice of Stay is lifted. Addendum No. 1 is hereby added to modify the ITN and provide answers to questions submitted by vendors. Please see the addendum posted below.

8/16/2021 - The Agency received a formal protest of the specifications and hereby posts a Notice of Stay. Please see the below notice.

7/12/2021 - The Agency has issued AHCA ITN 001-21/22, to select a vendor to provide a Unified Operations Center Solution.

Please direct all questions to:
Ashley Balkcom
Phone: (000) 000-0000
2727 Mahan Drive, MS#15
Tallahassee FL, 32308
Any person with a disability requiring special accommodations at the pre-solicitation conference and/or bid/proposal opening shall contact purchasing at the phone number above at least five (5) working days prior to the event. If you are hearing or speech impaired, please contact this office by using the Florida Relay Services which can be reached at 1 (800) 955-8771 (TDD).
The Department reserves the right to reject any and all bids or accept minor irregularities in the best interest of the State of Florida.
Certified Business Enterprises are encouraged to participate in the solicitation process.
Pursuant to Section 287.057(23), Florida Statutes: Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and state holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a response.

Downloadable Files for Advertisement
Version Description Type Required
Original AHCA ITN 001-21/22 - Unified Operations Center Solution (Open/Save/View) Complete Document
001 Notice of Stay - AHCA ITN 001-21/22 (Open/Save/View) Complete Document
002 Addendum No. 1 with Questions and Answers (Open/Save/View) Complete Document
003 Addendum No. 2 with Rd. 2 Questions and Answers (Open/Save/View) Complete Document
004 Addendum No. 3 (Open/Save/View) Complete Document
indicates a required (not withdrawn) file

For questions on a specific bid advertisement, contact the agency advertisement owner. Advertisements include the contact information for the agency advertisement. The agency advertisement owner is the point of contact for vendors with specific questions.

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