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Next Generation Vendor Information Portal (VIP)
The Next Generation Vendor Information Portal (VIP) is live! State of Florida
solicitations are now advertised in Next Gen VIP at
https://vendor.myfloridamarketplace.com.
The Vendor Bid System now only serves as a historical record of advertisement
information posted prior to March 28, 2022.
For training materials and more information on the Next Gen
MyFloridaMarketPlace project, visit our webpage at
https://dms.myflorida.com/nextgenmfmp.
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Advertisement Detail
State Board of Administration
Invitation to Negotiate
Contact Center Services
Advertisement Number: 21-03
Version Number: 003
Advertisement Begin Date/Time:
07/15/2021 - 12:00 P.M.
Advertisement End Date/Time:
01/04/2022 - 12:00 P.M.
Mod: 08-06-2021 12:04:34
Last Edit:
Friday, August 6, 2021 at 12:05:52 P.M.
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Commodities:
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43221500
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Call management systems or accessories
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43231501
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Helpdesk or call center software
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80172000
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Professional communication services
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81161700
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Telecommunication Services
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83111507
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Call centre bureau services
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This Invitation to Negotiate (ITN) has been issued by the Board, pursuant to Section 287.057, Florida Statutes, toobtain written offers for services (Responses) from qualified firms (Respondents) to provide multilingual CRM contact center operational services. All questions related to this ITN must be directed to the ITN Administrator by email at: ITNInfo.Prepaid@MyFloridaPrepaid.com Invitation to Negotiate will be opened at the below address at 02:00 P.M., August 25, 2021. Please direct all questions to: Alexandra Blanton Phone: (850) 413-1413 1801 Hermitage Blvd. Suite 210 Tallahassee FL, 32308 Email: ITNinfo.prepaid@MyFloridaPrepaid.com Any person with a disability requiring special accommodations at the pre-solicitation conference and/or bid/proposal opening shall contact purchasing at the phone number above at least five (5) working days prior to the event. If you are hearing or speech impaired, please contact this office by using the Florida Relay Services which can be reached at 1 (800) 955-8771 (TDD).
Invitation to Negotiate
will be opened at the below address at
02:00 P.M.,
August 25, 2021.
Please direct all questions to:
Alexandra Crenshaw
Phone: (850) 488-8514
1801 Hermitage Blvd.
Suite 210
Tallahassee FL,
32308
Email:
iitninfo.prepaid@myfloridaprepaid.com
Any person with a disability requiring special accommodations at the pre-solicitation conference and/or bid/proposal opening shall contact purchasing at the phone number above at least five (5) working days prior to the event. If you are hearing or speech impaired, please contact this office by using the Florida Relay Services which can be reached at 1 (800) 955-8771 (TDD).
The Department reserves the right to reject any and all bids or accept minor irregularities in the best interest of the State of Florida.
Certified Business Enterprises are encouraged to participate in the solicitation process.
Pursuant to Section 287.057(23), Florida Statutes: Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and state holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a response.
 indicates a required (not withdrawn) file
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For questions on a specific bid advertisement, contact the
agency advertisement owner. Advertisements include the contact
information for the agency advertisement. The agency advertisement
owner is the point of contact for vendors with specific questions.
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