August 20, 2002 STATE OF FLORIDA SIGNS $280 MILLION CONTRACT FOR CONVERGYS TO PROVIDE HUMAN RESOURCES OUTSOURCING SERVICES -- Contract expected to save Florida up to $173 million over 7-year term -- (Cincinnati; August 20, 2002) - - - Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, announced today the signing of a seven-year, $280 million outsourced employee care services contract with the State of Florida. Convergys will commence work immediately on the business process outsourcing (BPO) contract to support the State's 189,000 employees and elected officials with such services as human resources, benefits and payroll administration, recruiting, and training. Florida, the fourth largest state in the United States (based on population) and the first major state to outsource HR services, selected Convergys after completing a thorough competitive analysis of over a dozen outsourced services providers. According to the State of Florida's Department of Management Services, the project will consolidate similar personnel-related functions across state agencies, resulting in tremendous gains in service delivery and avoiding future costs of up to $173 million over seven years. "Working with Convergys enables us to provide the highest quality human resources services possible to the men and women who dedicate their careers to public service," said Governor Jeb Bush. "Leveraging Convergys' service delivery expertise, resources, and technology, we can expand and improve the human resources services our employees receive while saving Florida taxpayers millions of dollars." "State governments are in the unique position of serving two 'customers,' their employees, who need and deserve excellent employee services, and their citizens, who want the best value for their tax dollars," said Karen Bowman, President of Convergys Employee Care. "The HR specialists and systems Convergys will deploy will allow Florida to retain excellent employees and operate more efficiently while delivering taxpayers a solid return on their investment." Bowman continued, "This contract is another successful step in implementing Governor Bush's Service First initiative. State employees can focus on their core mission of serving the citizens of Florida." Under the terms of the contract, Convergys will operate employee care service centers in Jacksonville and Tallahassee. Convergys Employee Care is uniquely positioned to help its clients design a comprehensive approach to managing their employee relationships better, improving satisfaction and loyalty, and reducing costs. Convergys' HR service centers integrate the latest Web-based employee service technologies with traditional channels such as telephone, fax, mail, and interactive voice response. Convergys employee care services support human resource activities ranging from recruitment to retirement and include benefits administration, general HR administration, payroll administration and processing, learning administration, and recruiting and staffing administration. About Convergys Convergys Corporation (NYSE: CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys (TM) employs more than 44,000 people in 45 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at WWW.CONVERGYS.COM, and has world headquarters in Cincinnati. For further information, contact: Business and Financial Media John Pratt, Convergys Corporate PR +1 513 723 3333 or +1 888 284 9900 or john.pratt@convergys.com International FreeFone, access AT&T, then 1 888 284 9900 Trade Media Jeff Hazel, Convergys Media Relations +1 513 723 7153 or jeff.hazel@convergys.com |
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